Privacy Policy

Last updated: 30th of November 2025

Osmose (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you interact with our website or submit your information through our forms.

 1.⁠ ⁠Data Controller

Osmose

14 Av. de la Liberté
1930 Gare Luxembourg

hello@osmose-pilates.com

Osmose is responsible for the processing of personal data collected via our website.

 2.⁠ ⁠Personal Data We Collect

We collect the following information when you fill out our forms:

  • First name

  • Last name

  • Email address

  • Phone number

  • We may also collect technical data automatically (IP address, browser type, pages visited), strictly for analytics and website performance.

 3.⁠ ⁠Purpose of Data Collection

Your personal data is collected for the following purposes:

To add you to our waiting list

To send you updates about the opening of Osmose

To share news, announcements, events and special offers

To contact you regarding your inquiry or request

To improve our website and user experience

We do not use your personal data for any purpose incompatible with these.

 4.⁠ ⁠Legal Basis for Processing

We process your personal data based on:

Your consent (Article 6.1.a GDPR) — when you subscribe to our waiting list or agree to receive updates and marketing communication.

Our legitimate interest (Article 6.1.f GDPR) — for analytics, security and website performance.

You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us at:

hello@osmose-pilates.com

 5.⁠ ⁠Data Recipients

Your information may be shared with:

Authorized members of the Osmose team

Our service providers (such as email marketing, CRM, or hosting platforms) strictly for operational purposes

We do not sell or rent your personal data to third parties.

 6.⁠ ⁠International Data Transfers

Some of our service providers may be located outside the European Union (for example, email marketing tools based in the United States).

When this occurs, we ensure that:

Transfers are covered by Standard Contractual Clauses (SCCs) approved by the European Commission, or

The country ensures an adequate level of protection according to the GDPR.

 7.⁠ ⁠Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Until you withdraw your consent

Or up to 3 years after your last interaction with Osmose

After this period, your data will be deleted or anonymized.

 8.⁠ ⁠Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request the deletion of your data

  • Withdraw your consent at any time

  • Object to or limit processing

  • Request data portability

To exercise these rights, contact us at:

hello@osmose-pilates.com

We will process your request within the legal time frame.

 9.⁠ ⁠Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

While no system is 100% secure, we take data protection very seriously and continuously improve our practices.

10.⁠ ⁠Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve your browsing experience

  • Analyze visitor traffic

  • Help us optimize the website’s performance

  • You can manage or disable cookies directly from your browser settings.

11.⁠ ⁠Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or changes in the law. Any updates will be posted on this page with an updated “Last updated” date.

12.⁠ ⁠Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, you can contact us at:

hello@osmose-pilates.com

Osmose